Sastamarkaz Sellers FAQs
Why should I sell on SastaMarkaz?
SastaMarkaz is one of Pakistan’s largest e-commerce mall. With more than 1,000,000 visits every month, it gives you access to sell and deliver goods to cities and towns all over Pakistan.
How do I register myself as a seller on SastaMarkaz?
If you sell new and genuine products, you can register yourself immediately by visiting the website and filling out a brief form. Within 3 business days, someone from our team will get in touch with you to guide you through the rest of the process.
What are the charges of Selling on SastaMarkaz?
Listing products on SastaMarkaz is absolutely free! SastaMarkaz does not charge you anything for listing your products online. You only pay a small commission for what you sell. You can get to know the commission charged for your product category by contacting us or adding your products and the fees will be advised.
Do I need to courier/send my products to SastaMarkaz for photography?
Yes you will have to send the products to your nearest SastaMarkaz warehouse or to a recommended photographer’s studio for photography.
Who decides the price of the products?
As a seller, you will control the prices of your products.
Who takes care of the delivery of my products?
Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.
What would be the name of my shop on SastaMarkaz?
You can choose any name for your shop except:
• A name that has already been taken
• The name of an established/existing brand (unless you happen to be that brand!)
Can I change my Shop Name at any time after registration?
Yes. It is possible to change your shop name after registration, however, it is no possible to change your shop’s url.
Who can sell on SastaMarkaz?
If you sell new and genuine products, you can sell on SastaMarkaz.
I don’t have a website, can I still sell on SastaMarkaz?
Yes. You can just list your products on SastaMarkaz and start selling.
What is Seller Center?
Seller Center is a platform that allows you to control your online shop on SastaMarkaz. Through Seller Center, you can list and update your products, control your prices, and view your financial details.
How do I get access to Seller Center?
Once you have completed the registration process on SastaMarkaz, you will receive an email with your login details for Seller Center. You can also set your own password after your first login.
How do I list my products on SastaMarkaz?
Once the registration process is complete, our team will work with you to create your first few products online. You will also be given full training to use Seller Center. After this, you will be able to easily list your products on SastaMarkaz.
Will I get charged for listing products on SastaMarkaz?
No. Listing of products on SastaMarkaz is absolutely free. SastaMarkaz does not charge anything for listing your products online. You only pay a small commission for what you sell.
All newly added and edited products undergo a thorough quality check process where Daraz reviews all content. This process can take 4-5 business days.
You can find products that are rejected from our quality check process by clicking “Products” and then “Manage Products” on the Seller Center Homepage.
Now click “Poor Quality”. Here you will also see the reason for rejection and suggested improvements.
Make the necessary edits based on the rejection reason provided, and submit. This will prompt the quality check process once again.
How do I add products with a brand name that does not currently exist in the SastaMarkaz system?
If the brand name does not currently exist in the system, you can submit a request on sellercenter@SastaMarkaz.pk, and we will add it as soon as possible.
How many products can I list?
There’s no limit on the number of products you can list for sale on SastaMarkaz.
I don’t have images of my products, what do I do?
You now have 2 options. You can either look for images of your product online with the help of a unique identifier of the product like model number or you can get a photo-shoot done.
On the Seller Center homepage click “Orders” and then “Manage Orders” to see all orders that you have received.
On this screen all unprocessed orders will be visible under the “Pending” tab.
When should I accept an order?
You should only accept an order if you have the item in stock. It is your responsibility to process all orders within 24 hours. If you fail to process your orders even after 48 hours, SastaMarkaz may take your shop offline.
To cancel an order, click on “orders” and then “manage orders” on the Seller Center Homepage.
Now click “Cancelled” under the Actions tab.
Can I cancel as many orders as I want?
Cancellations have a negative impact on Customer Satisfaction and SastaMarkaz monitors cancellations very closely. If your cancellation rate exceeds 8% during a given week, your shop will be taken offline.
To check all your orders click “Orders” and then “Manage Orders” on the Seller Center homepage.
Here you can sort orders according to their status:
• “All” – All orders you have received
• “Pending” – Orders you have received but have not processed yet
• “Ready to Ship” – Orders you have processed and set to ready-to-ship
• “Shipped” – Orders you have shipped out
• “Completed”: Orders you have fulfilled
• “Delivered”: Orders that have been delivered to the customer.
• “Canceled”: Orders that were either canceled by you or by the customer.
• “Delivery Failed”: Orders that the customer ‘rejected’ on his doorstep.
• “Returned”: Orders that were delivered to the customer, but were consequently returned.
When would I see the item status as shipped?
The status of items changes to shipped as soon as it is handed over to the shipping provider.
If I list my products on SastaMarkaz, will customers know that they are purchasing from me on SastaMarkaz?
Yes. The seller’s name is clearly indicated on all product detail pages and on the invoice sent along with the package.
Whatever you enter as the “Price”, will be displayed as the original price of your product. The “Sale Price” will be displayed as the discounted price of your product on Daraz.
What happens when one of my products goes out of stock?
All products uploaded to SastaMarkaz through Seller Center are assigned a quantity by Sellers. You need to regularly update this quantity as out of stock products (products with 0 quantity) are automatically taken offline by Seller Center.
What is the payment policy of SastaMarkaz?
Payments to sellers are based on orders successfully delivered to the customer. In case a payment has been issued by SastaMarkaz to the Seller for a delivered item that is later returned to SastaMarkaz by the customer, SastaMarkaz will deduct equivalent amount in the next cycle and return the product to the Seller (subject to return policy). Items that are in transit or at a SastaMarkaz warehouse location will be clearly listed on each Marketplace sales statement provided to the Seller.
When do I get paid?
Payments for delivered products will be settled on a monthly basis according to the following structure where t is the last day of the month:
• t + 3 : Statements shared with Sellers via email
• t + 5 : Cheques deposited in Seller’s bank account.
In case of public holidays/weekends falling upon these dates, the payment date will be released to the first upcoming business day.
Can I change my contact details or Bank Details?
Yes. Pls contact us.
On the Seller Center homepage click “Reports” and then “Sales Report”.
What is the return policy?
Kindly refer to the returns policy on the policy pages
Warranty terms for products may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.